AI-Driven Customer Relationship Management for Startups

AI-Driven Customer Relationship Management for Startups

Introduction

Business leaders and consumers often have different perspectives on the customer experience. While businesses may believe they are providing a successful customer experience, customers may not see it the same way. This disconnect highlights the need for businesses to reevaluate their customer experience strategies. In this article, we will explore 20 trending startups that aim to help businesses improve their customer experience through AI-driven customer relationship management.

Raydiant

Location: San Francisco, California
Founding Year: 2017
Funding: $70.2M (Series Unknown)

Raydiant is a digital signage startup that focuses on enhancing the in-person experience for businesses. With an easy-to-set-up and scalable technology solution, Raydiant helps companies make the most of their physical interactions with customers. The startup received a substantial investment in late 2019, including funding from 8VC and Bloomberg Beta.

Planhat

Location: Stockholm, Sweden
Founding Year: 2015
Funding: $50M (Series A)

Planhat provides businesses with the information and tools they need to combat customer churn. The startup, founded by former Cision co-workers You Mon Tsang and Mark Heys, helps businesses improve their customer retention strategies. Planhat secured a significant investment in their 2021 Series B funding round, with contributions from JMI Equity and Baird Capital.

ChurnZero

Location: Washington, D.C.
Founding Year: 2015
Funding: $34.5M (Series B)

ChurnZero is a customer experience startup that focuses on improving the customer journey for B2B companies. With its platform, ChurnZero helps businesses better understand and score leads to enhance the customer experience. The company has seen significant growth, highlighted by a $5M Series A funding round and the expansion of its board of directors and advisory board.

MadKudu

Location: Ontario, Canada
Founding Year: 2015
Funding: $1M (Seed)

MadKudu is a platform that enables companies to create support bots and improve their customer experience. With clients like Google, Playstation, and ESPN, MadKudu’s platform streamlines various customer processes, from upsells to returns. The startup was founded by graduates from the University of Waterloo and has gained traction since its inception.

Meya

Location: New York, New York
Founding Year: 2013
Funding: $31.5M (Series A)

Meya is a customer experience startup that focuses on providing companies with in-depth knowledge about their customer success team’s performance. The platform integrates with popular business tools like Zendesk, Intercom, and Salesforce, helping businesses gain insights into customer feedback. Meya was founded by entrepreneurs who had previous experiences with unsuccessful marketing startups.

MaestroQA

Location: San Francisco, California
Founding Year: 2017
Funding: $15.5M (Series A)

MaestroQA helps API developers improve their customer experience by offering insights into how customers utilize their API. The platform, often described as “Google Analytics for APIs,” provides valuable data for businesses to enhance their API performance. MaestroQA secured a $3.5M investment in early 2019, with contributions from Merus Capital, Heavybit, and Zach Coelius.

Moesif

Location: Hong Kong, China
Founding Year: 2012
Funding: $69M (Series B)

Moesif is a customer experience company that focuses on improving the consumer impression of e-commerce. The startup has achieved success through smart business partnerships and referrals. In 2021, Moesif secured a substantial investment, further fueling its growth in the industry.

AfterShip

Location: Miami, Florida
Founding Year: 2009
Funding: Undisclosed

AfterShip is a remote user testing platform that helps companies conduct user experience studies. With a client base of over 1,000 companies, including Google and Microsoft, AfterShip assists businesses in improving their user experience through various studies. The startup is projected to have significant revenue growth this year.

Userlytics

Location: Chicago, Illinois
Founding Year: 2005
Funding: $65M (Series B)

Userlytics is a software company that enables brands to create realistic 3D product images for online listings. By providing customers with an immersive shopping experience, Userlytics helps businesses attract and retain customers. The startup’s founder and CTO has previous experience in the film industry, developing visual effects for blockbuster movies.

Threekit

Location: Amsterdam, The Netherlands
Founding Year: 2012
Funding: $3.8M (Non-equity Assistance)

Threekit offers a solution to improve customer support interactions through easier screen sharing. The remote co-browsing software helps support representatives, sales professionals, and consultants quickly connect with their customers’ needs. The company’s founder started the business based on his own experience with remote tech support challenges.

Surfly

Location: London, England
Founding Year: 2015
Funding: $34.8M (Series B)

Surfly is a customer experience platform that provides companies with a holistic view of customer feedback. By aggregating and analyzing disparate pieces of customer feedback, Surfly helps businesses better understand and serve their customers. The startup secured a significant investment in early 2020, attracting investors like DN Capital and Silicon Valley Bank.

Chattermill

Location: Munich, Germany
Founding Year: 2014
Funding: $7.1M (Series B)

Chattermill is a loyalty program startup with a global client base. Through its SaaS offering, Chattermill enables brands to create customized loyalty programs to engage and retain customers. The Munich-based company announced a funding round in early 2020, attracting investors like Hi inov and BayBG Bayerische Beteiligungsgesellschaft.

Critizr

Location: Lomme, France
Founding Year: 2012
Funding: $20.2M (Series B)

Critizr is a customer experience tech startup that simplifies customer feedback for retail businesses. By providing a platform for stores to connect with customers and act on feedback, Critizr helps businesses improve their customer experience. The founders started the company to assist retail businesses in addressing changing customer needs.

Narvar

Location: San Francisco, California
Founding Year: 2011
Funding: $64M (Series C)

Narvar is a software company that focuses on improving the post-purchase experience for e-commerce customers. By enhancing communication, streamlining returns, and ensuring customer satisfaction, Narvar helps companies create satisfied repeat customers. The company has established itself as a leader in the industry, working with over 1,100 companies and serving millions of customers worldwide.

SnatchBot

Location: Tel Aviv, Israel
Founding Year: 2015
Funding: Undisclosed

SnatchBot is a customer experience tool that enables businesses to create chatbots for multiple channels. With its user-friendly platform, SnatchBot allows businesses to automate tasks and provide customer support through chatbots. The startup aims to join the ranks of other successful chatbot software providers.

QuestionPro

Location: Austin, Texas
Founding Year: 2002
Funding: Undisclosed (Non-equity Assistance)

QuestionPro provides a web-based survey platform that helps businesses gather information to inform their practices. The company’s CEO, who holds a computer engineering degree and has experience in several technology startups, founded QuestionPro. The platform assists businesses in collecting valuable data through surveys.

Timepoints

Location: Santiago, Chile
Founding Year: 2013
Funding: $40K (Seed)

Timepoints is a Chile-based survey company that aids businesses in gathering and acting on customer feedback. With its platform, Timepoints enables companies to quickly build surveys and collect real-time data to resolve issues promptly. The startup is recognized for its work with female-driven businesses supplying services to the government.

parcelLab

Location: Boston, Massachusetts
Founding Year: 2015
Funding: $112.1M (Series C)

parcelLab helps brands provide their customers with an engaging and optimized experience at all sales touchpoints. From package tracking to returns, parcelLab focuses on improving the post-sales process to enhance customer satisfaction and retention. The startup recently secured a substantial funding round to expand its operations in the United States market.

Directly

Location: San Francisco, California
Founding Year: 2011
Funding: $66.8M (Series Unknown)

Directly leverages artificial intelligence technology to improve customer experience. Working with companies like Microsoft and Airbnb, Directly assists businesses in providing top-notch customer service. The startup has received investments from notable companies like Samsung NEXT, Industry Ventures, and M12 Ventures.

Conclusion

These 20 startups are revolutionizing customer relationship management with AI-driven solutions. They offer a range of tools and technologies to help businesses improve their customer experience and enhance customer satisfaction. By focusing on crucial aspects of the customer journey, from lead scoring to post-purchase support, these startups are transforming the way companies interact with their customers. To stay up to date with the latest trends and insights, make sure to sign up for our weekly newsletter.